Returns & Refunds Policy

1. Return Eligibility & Hygiene Standards

To be eligible for a return, your item must be in the same condition that you received it:

Condition: Items must be unused, unwashed, and in their original condition.
Packaging: Items must be in their original packaging with all tags, labels, and hygiene seals intact.
Hygiene Note: Due to the nature of our products (drinkware), we cannot accept returns for any item that has been used, filled with liquid, or had its internal protective packaging removed.

2. How to Start a Return

To initiate a return, you can use either of the following methods:

Online Portal: Sign in to your Little Brodie account and follow the return request process.
Email: Contact us at support@littlebrodie.com with your order number.
Approval: If accepted, we will email a pre-paid shipping label or QR code. Items sent back without first requesting a return will not be accepted.

3. Damages & Issues (48-Hour Window)

Please inspect your order immediately. If the item is defective, damaged, or wrong, contact us within 48 hours of delivery. This allows us to evaluate the issue promptly and make it right.

4. EU 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. Exchanges

We don't do exchanges. The fastest way to get a new item is to return the one you have. Once the return is accepted, please make a separate purchase for the new item.